Know the difference between Infiniti and point-of-use equipment
Bradford White lists Infiniti gas tankless models and electric tankless equipment. Infiniti GR and GS configurations differ in recirculation features. Small electric point-of-use applications need a different demand discussion from a gas whole-home installation.
If the system has a delay at a distant fixture, describe the piping and recirculation arrangement you already know. If hot water stops everywhere, share the code and timing. A recirculation issue and a heating failure should not be treated as the same problem.
Before choosing a replacement
For replacement, identify the installed product family and compare the proposed model’s utility and application requirements. Discuss whether a pump is included and how any return piping will be handled. A new tankless unit should be selected for the home’s actual use.
Plan service around your home.
For a Marietta home with the heater in a basement, garage or utility closet, tell the team about the location and any restricted access. Mention stairs or a narrow removal route when discussing replacement. The installation area can affect the work as well as the choice of equipment.
Compare output at the required temperature rise, simultaneous fixture use and available utility capacity. On-demand heating does not guarantee unlimited flow or immediate hot water at a distant faucet. Learn about repair, replacement and maintenance before you call.
Describe what you can see safely. Leave gas, electrical, venting and pressure-relief work to qualified professionals.